Terms and Conditions

Internet sales in our country are ruled by D. Leg. n. 185 of 22/05/99, an Italian legislation act issued in order to protect consumers in matter of indirect purchases and mail orders. If not clearly specified, every single purchase is subject to this regulamentation.

 

1. Identity
2. Products, Availability & Sale Price
3. Quality guarantee
4. Privacy & Security
5. Payments
6. Taxes & Custom duties
7. Shipping & Delivery
8. Force Majeure events
9. Return & Warranties
10. Cutsomer Service
11. Alterations to these terms 

 

1. Identity

The company selling products in this e-store is:

Marco Polo International II sas
Frezzeria - San Marco, 1229
30124 Venezia (Italy)
Tel: (+39) 041 5206358
info@muranonet.com

2. Products, Availability & Sale Price

All items described in our electronic store are intended for international sale to individual consumers. Each product description page shows the features and price of the item for sale. Shipping is calculated separately based on variables such as weight, type of service, and country of destination. According to Italian laws regarding Venice and the island of Murano, glassworks are closed during January and August, so it may happen that some items are temporarily out of stock. Please note that not all glass items in our store are in stock at the time of your order. Each item card shows availability, so if you want to be sure to have the item in a short time, please check that field, shown next to the price. Items that are not in stock must be handcrafted upon request and the estimated time we report may be approximate, however, we will be sure to keep you informed of the pocesso of execution.
Prices can be changed at any time, but changes will not affect orders for which we have already sent an order confirmation.
Transactions take place in Euros (EUR). When paying with different currencies, your bank or credit card issuer may charge exchange fees: check with your credit institution.

3. Quality guarantee

All our items are first choice, guaranteed "Authentic Murano Glass". Slight variations in thickness, width, height, color or minute air-bubbles are unavoidable as they are the proof and the characteristics of handmade glassware.

4. Privacy & Security

Here at MuranoNet.com we consider your right to privacy as a matter of serious relevance. We adopted measures in order to protect personal data of our visitors and customers from misuse or abuse. To read about these measures and how we treat your personal information, please click Privacy & Security.

5. Payments

We currently accept VISA, MASTERCARD, AMERICAN EXPRESS and PayPal credit cards. Customers are always kept informed about the status of their order(s). Transactions are processed in EU currency (EURO) according to the current exchange rate applied by our bank.

6. Taxes & Custom Duties

All deliveries within the EU (European Union) are duty free. 
There can be import duties to the USA and to all other countries: please contact your local customs office to inquire about the possible duty rate. Any possible import duties for deliveries are paid by our customers at the delivery.

Goods over a certain value may be subject to customs duties. Upon arrival of the goods at the place defined by you, you could be required to pay for customs duties, import fees, and other taxes. All of these additional costs for customs clearance and import charges or fees must be borne by you since it does not fall within our sphere of control. 
More information about the guidelines or customs charges will be provided by the customs office responsible for your area. 

7. Shipping, Insurance & Delivery

Shipping costs are not charged for purchases over Euro 40 for the areas of USA, Canada and Europe (EU)
For the remaining countries of the world, shipping is free for orders over Euro 1000.00, while for lower amounts a fee is charged that decreases as the order amount increases.
Shipping payment is charged in advance and processed with the order. Unless specified, the terms "FREE SHIPPING" and "FREE SHIPPING WORLDWIDE" refer to domestic and worldwide deliveries, respectively. For more information on rates, shipping discounts, insurance, services available for your country, and other related matters, click on Payment & Shipping.

Please note that if you return items, you will be charged the actual shipping cost of the item; we will be sure to provide you with proof of the charge from the shipper. (See also "Return Policy").

8. Force Majeure Events

We will not be liable or responsible for any failure to perform or delay in performance of any of our contractual obligation that is caused by events outside our reasonable control ("Force Majeure Event"). 
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government.
 

9. Return Policy

Click here to read more abour our Return Policy

10. Customer Service

For anything you may need to know or ask, write to info@muranonet.com

We have a professional staff working for your satisfaction!

11. Alterations to these Terms and Conditions

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the MuranoNet website.